Return & Refund Policy

Last updated: October 28, 2025

Our Commitment

At TownCart, we are committed to providing you with the highest quality products. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains our simple and transparent procedures for returns and refunds with clear timelines and charges.

Return & Refund Timeline

Immediate Return at Delivery - FREE

If you don't want the product at the time of delivery, simply inform the delivery person. They will take the product back to the store at NO CHARGE.

✓ 100% Full Refund

✓ No Delivery Charges

✓ No Questions Asked

Return After 3 Hours - Delivery Charge Applies

If you accept the delivery and payment is collected, but decide to return the product after 3 hours, a delivery charge of ₹30 will be deducted from your refund.

Example:

Product Price: ₹150

Delivery Charge: - ₹30

Refund Amount: ₹120

Note: The delivery person will collect the product and process your refund with the delivery charge deducted.

Eligible for Return

We accept returns for the following reasons:

  • Product is damaged, defective, or expired
  • Wrong item delivered
  • Missing items from your order
  • Product quality does not meet standards
  • Product packaging is damaged or tampered with
  • Product received is near or past expiry date

Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, used, or consumed
  • Perishable goods after 24 hours
  • Personal care items that have been unsealed
  • Products without original packaging or tags
  • Items purchased during clearance or final sale
  • Gift cards and vouchers

How to Request a Return

Step-by-Step Process:

  1. 1

    Contact Us

    Call us at +91 91332 38612 or email towncart1@gmail.com within the eligible return window

  2. 2

    Provide Details

    Share your What'sApp order , product details, and reason for return with photos if applicable

  3. 3

    Approval

    Our team will review and approve your return request within 2-4 hours

  4. 4

    Pickup

    Our delivery person will collect the product from your location, typically within 24 hours

  5. 5

    Refund/Replacement

    Once we receive and verify the product, we'll process your refund (minus delivery charge if applicable) or send a replacement

How Refunds Work

Cash on Delivery (COD)

Since we collect payment at the time of delivery, refunds are processed as follows:

Immediate Return: No payment collected, no refund needed

After 3 Hours: Cash refund (minus ₹30 delivery charge) processed within 24-48 hours

Bank Transfer: Provide bank details for direct transfer if preferred

Refund Timeline

Once the delivery person picks up the returned product and brings it back to our store, your refund will be processed immediately. Cash refunds are typically available for collection or delivery within 24-48 hours.

Replacement Policy

We offer free replacements for damaged or defective products. The replacement will be delivered at no additional cost, typically within 24-48 hours of pickup.

If the exact product is out of stock, we'll offer you a similar product or a full refund. You can also choose to receive store credit for future purchases.

Partial Returns

If you need to return only some items from your order, that's absolutely fine! The refund will be calculated based on the individual item prices. Remember: if you return items after the 3-hour window, the ₹30 delivery charge will be applied regardless of whether you return all or some items.

Quality Guarantee

We stand behind the quality of our products. If you receive any item that doesn't meet our quality standards, we'll make it right—no questions asked. Your satisfaction is our top priority, and we're committed to ensuring you have a great shopping experience every time.

Important Notes

  • Immediate Returns: If you refuse the product at delivery, no charges apply - 100% free return
  • 3-Hour Window: Returns after accepting delivery incur a ₹30 delivery charge deduction
  • Delivery Person Pickup: Our delivery person will collect the returned item from you
  • Please inspect your order upon delivery and report any issues immediately
  • Keep products refrigerated if required to maintain quality for returns
  • Photos may be required for damage/quality claims

Need Help?

If you have any questions about returns or refunds, our customer service team is here to help:

Email: towncart1@gmail.com

Phone: +91 91332 38612

Available: 6 AM - 10 PM Daily