Terms of Service

Last updated: October 27, 2024

Agreement to Terms

By accessing and using TownCart's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

User Authentication & Sessions

Phone-Based Authentication

We do not use traditional login credentials. Instead, we use a secure, phone-based temporary session system:

  • Users authenticate using their phone number only
  • No passwords or usernames are required
  • Each login creates a secure, encrypted temporary session
  • Sessions are stored securely with end-to-end encryption

Automatic Session Timeout

  • 30-Minute Auto Logout: For your security, you will be automatically logged out after 30 minutes of inactivity
  • Active sessions are monitored to protect against unauthorized access
  • You can manually log out at any time
  • Multiple simultaneous sessions from different devices are not permitted

User Responsibilities

You are responsible for:

  • Providing accurate phone number for authentication
  • All activities that occur during your active session
  • Keeping your phone and session secure
  • Notifying us immediately of any unauthorized access
  • Ensuring your contact information is up to date

Orders and Payments

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Pricing

All prices are in Indian Rupees (INR) and are subject to change without notice. We strive to provide accurate pricing information, but errors may occur. If we discover an error in the price of products you've ordered, we will contact you for instructions.

Payment Methods

We accept various payment methods including credit/debit cards, UPI, and cash on delivery. Payment must be received before order processing. All payments are processed securely through trusted third-party payment processors.

Delivery Terms

  • Delivery times are estimates and not guaranteed
  • We are not liable for delays caused by circumstances beyond our control
  • You must provide accurate delivery information
  • Someone must be available to receive the delivery
  • Risk of loss passes to you upon delivery
  • Delivery is only available within our service areas

Product Quality and Substitutions

We strive to provide the highest quality products. However:

  • Product images are for illustration purposes and may differ from actual products
  • We may substitute products with similar items if the ordered product is unavailable
  • Fresh produce weight may vary slightly from the ordered amount
  • We reserve the right to limit quantities on certain products

Prohibited Activities

You may not:

  • Use our services for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Impersonate another person or entity
  • Collect or harvest information about other users
  • Use automated systems to access our services
  • Post or transmit harmful content

Limitation of Liability

To the maximum extent permitted by law, TownCart shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of TownCart and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Dispute Resolution

Any disputes arising from these Terms of Service or your use of our services shall be resolved through binding arbitration in accordance with the laws of India. You agree to waive your right to participate in a class action lawsuit or class-wide arbitration.

Termination

We reserve the right to terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms of Service. Upon termination, your right to use the services will cease immediately.

Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time. We will provide notice of any material changes by posting the new Terms of Service on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts of India.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: towncart1@gmail.com

Phone: +91 91332 38612

Address: 4, Main road, Gayathri Nagar,Hyderabad